acronis true image 2015 operation failed

Ensure the Azure VM Guest Agent service is running by executing the command ps -e.Review the support matrix to check if VM runs on the supported Windows operating system.A manual installation of the Agent may be necessary when you create a custom VM image that's deployed to Azure. The Azure VM Agent is installed by default on any Windows VM deployed from an Azure Marketplace image from the portal, PowerShell, Command Line Interface, or an Azure Resource Manager template.To learn more, see Windows VM guest agent issues. Also, ensure the latest version is installed. Navigate to services.msc and ensure Windows Azure VM Guest Agent service is up and running.Ensure Azure VM Guest Agent service is started and up-to-date:.Step 2: Check Azure VM Guest Agent service health Review pending OS updates or reboots: Ensure there are no pending OS update or pending reboots on the VM.Open Azure portal > VM > Overview > and check the VM status to ensure it's Running and retry the backup operation. Ensure Azure VM provisioning state is 'Running': If the VM provisioning state is in the Stopped/Deallocated/Updating state, then it will interfere with the backup operation.Most common backup failures can be self-resolved by following the troubleshooting steps listed below: Step 1: Check Azure VM health Step-by-step guide to troubleshoot backup failures To submit a support request, on the Azure support page, select Get support. You also can submit an Azure support request. You can post your issue in these forums, or post to on Twitter. If your Azure issue is not addressed in this article, visit the Azure forums on Microsoft Q & A and Stack Overflow. This article provides troubleshooting steps that can help you resolve Azure Backup errors related to communication with the VM agent and extension.

Acronis true image 2015 operation failed